A product that doesn't conform, a project that isn't carried out properly, a service that isn't completed... and your entire organisation suffers. Whether it's an industrial delivery, a digital project or an intellectual service, we defend your rights in the face of poor execution. We will also defend you if, on the other hand, you are wrongly accused of a lack of quality in your product or service.
This applies to you if :
- You have received faulty equipment or equipment that does not conform to the order
- A service provider delivers late and refuses to accept any responsibility;
- The product delivered is unusable, incomplete or dangerous;
- The service provided does not correspond to that agreed or to the minimum quality depending on the type of service (for example, an IT service).
- You are blocked by a supplier's inertia or bad faith.
- You are wrongly criticised for the non-conformity of the product or service, the work or other services.
What we do for you :
- Recording the defect and preserving evidence (report, expert opinion, e-mails) ;
- Targeted formal notice with legal arguments ;
- Negotiation of a replacement, discount or compensation;
- Judicial resolution of the contract and obtaining compensation ;
- Technical and legal coordination with your internal or external experts.
- Defence in the event that you are the target of legal action even though you have done your job properly
Frequently asked questions
What are the deadlines to report a non-conformity?
They depend on the contract, the nature of the defect and the applicable warranties. A late notification can forfeit rights.
Can I refuse a non-conforming delivery?
Yes, under conditions, and the refusal must be formalised. We help you make opposable reservations.
What compensation for poorly executed work?
It covers the cost of remediation, loss of business and, where applicable, the loss suffered. We quantify and claim it.
What if my supplier disputes the defect?
A contradictory finding and solid evidence are decisive. We organise the finding and defend your position.
What is the difference between non-conformity and a hidden defect?
Non-conformity concerns goods or a service that do not match what was agreed (specifications, quantity, advertised quality). A hidden defect is a non-apparent flaw that makes the item unfit for its use. The regimes, deadlines and evidence differ. We qualify the defect precisely to choose the strongest basis.
Should I have the defect inspected by an expert?
An expert assessment is not always required, but a dated technical finding significantly strengthens your case, especially in the event of a dispute. Depending on the stakes, an amicable contradictory or a court-appointed expert assessment may be appropriate. We indicate the suitable means of evidence before the discussion or proceedings begin.